Terms and conditions

Regulations Jarmula

§ 1. General provisions

  1. These regulations, hereinafter referred to as the “Regulations”, define the rules of using the online store located at the URL address http//www.jarmula.studio, hereinafter referred to as the “Store”.
  1. The store is run by JRML Spółka z Ograniczoną Odpowiedzialnością, ul. Stalowa 28/23 03-426 Warsaw, NIP 1133127970, REGON. 528089014, KRS 0001094523 hereinafter referred to as the “Administrator”.
  2. Store address and contact details: website address www.jarmula.studio – e-mail – [contact@jarmula.studio], correspondence address – JRML Spółka Z.O.O, ul. Stalowa 28/23 03-427 Warsaw. Information on the scope of personal data processing by the Store and the scope of use of cookies (“Privacy Policy”) can be found at the URL address http www.jarmula.studio
  3. Before using the Store, each person should read its Regulations.
  4. Making purchases in the Store requires the Customer to have an active and valid e-mail account.
  5. The store is a VAT payer. 

§ 2. Definitions. The terms used in the Regulations mean, respectively: 

  1. Store – an online store operating at www.jarmula.studio selling products remotely by JRML Spółka z Ograniczoną Odpowiedzialnością
  2. Customer – any entity making a purchase in the Online Store in accordance with the content of the Regulations, including both the Consumer and the Entrepreneur.
  3. User – any entity using the Internet who enters the Store’s website.
  4. Customer Account – a field containing data on transactions carried out and an instrument used to fulfill orders placed by the Customer.
  5. Newsletter – a service provided by the Online Store for the benefit of the User who has consented to receive the Newsletter, consisting of sending such Users any information about the operation of the Online Store, after the User voluntarily provides an e-mail address, first name, and last name.
  6. Consumer – a natural person performing a legal act with an entrepreneur not directly related to their business or professional activity.
  7. Entrepreneur – a natural person, legal person or organizational unit without legal personality, performing a legal act in their own name within the scope of their business or professional activity.
  8. Business Days – weekdays from Monday to Friday, excluding public holidays.
  9. Regulations – this document defining the terms and conditions of using the Online Store and purchasing products in it.
  10. Registration – voluntary provision of data by the Customer of the Store by filling out the form available on the pages of this Store.

§ 3. Types and scope of the Store’s activity 

  1. Remote sale of clothing assortment is conducted via the Internet through the Store
  2. The items offered are women’s and men’s clothing, and accessories. 

§ 4. Technical requirements

1. In order to use the Store correctly and without interruption, the Customer’s workstation/end device should meet the following minimum technical requirements:

a. active internet connection,

b. enabled acceptance of cookies and Java Scripts 

c. active e-mail address 

2. The store is not obliged to provide the above devices and/or software. 

3. The installation of the software referred to in paragraphs 1 and 2 is the subject of a separate license agreement between the Customer and the licensor. 

4. The store’s website is adapted to the screen resolution of 1920×1080

§ 5. Rules of making purchases

  1. Before confirming the purchase, the Store provides the Customer with the following information: 

a. a precise description of the product and its features; 

b. the total price of the ordered products including taxes, as well as the cost of transport, delivery or postal services and a summary of the total amount of the order with the selected delivery option 

c. concerning the method and time of payment 

d. concerning the method and time of performance of the service by the entrepreneur.

  1. Purchasing a Product does not require registration in the Store
  2. Orders are placed using a form available on the store’s website available in the shopping cart summary, in which the Customer provides the following data:

a. 

a. Name and surname or company name 

b. E-mail address 

c. Phone number 

d. Shipping address 

3. The Customer places the order after reading the information specified in the content of the Store’s Regulations and the information indicated in paragraph 2, which will be displayed electronically at the last stage of filling in the electronic form. 

4. All prices given on the Store’s pages are in Polish zlotys (or US dollars, euros, British pounds, South Korean won) and include VAT. The price displayed in the shopping cart summary before placing the order includes the shipping costs according to the option chosen by the Customer. 

5. The store undertakes to deliver items free from defects. 

6. The order is considered accepted for processing after the Store confirms acceptance of the order placed by the Customer. 

1. a. confirmation of acceptance of the order is sent automatically after the order is placed by the Customer; 

b. The Store may withhold acceptance of the order in the event of doubts as to the authenticity or reliability of the data provided by the Customer in the registration form. In such a case, the Store will immediately contact the Customer to clarify the doubts. 

c. In the event of unavailability of some of the products covered by the order, the Customer is immediately informed about it. The Customer decides whether the order is to be partially fulfilled or completely canceled. 

7. The Customer and the Store are bound by the price of the Product applicable at the time of placing the order for it.

  1. The following payment methods are accepted in the Store: A) electronic payment system: PayU B) electronic payment system: PayPal
  2. The deadline for making the payment is 5 days.
  3. The contract is considered concluded when the Customer makes a payment, after having received confirmation of acceptance of the order for processing.
  4. The ordered goods are shipped within 10 working days:

a. from the date of posting the amount due for the product in the case of choosing payment in advance, 

b. from the confirmation of acceptance of the order for processing in the case of choosing cash on delivery 

c. the store reserves the right to extend the order fulfillment (shipment) time. In such a case, the store will inform the customer about the delay. 

12. Shipments are sent via a courier company. Shipping costs are specified in the Shipping tab. The cost of international shipments is determined individually with the Customer – depending on the destination of the delivery.

  1. In the case of ordering several items, the goods are usually packed together in one shipment, unless, when choosing the delivery method, the Customer indicates a different method of packing and marks the option of separate delivery for each product.
  2. The Customer will be notified about the shipment of the goods by e-mail. When choosing a courier shipment, the Customer will receive a shipment number by e-mail.
  3. The maximum delivery time according to the Consumer Rights Act is up to 30 days. In the event of exceeding the deadline indicated in the previous sentence, the Consumer has the right to set an additional time for the seller. If the goods are still not delivered, the Customer may withdraw from the contract.
  4. If the goods are to be sent by the Store to the Customer who is a consumer, the risk of accidental loss or damage to the item (goods) passes to the Customer upon its delivery to the Customer. The delivery of the item (goods) is considered to be its entrustment by the Store to the carrier, if the Store had no influence on the choice of the carrier by the buyer.
  5. A receipt confirming the purchase is sent with the Product. An invoice with VAT is issued at the Customer’s request. The customer is obliged to provide full data necessary to correctly issue a VAT invoice: a. 

a. Name and surname/company name, 

b. Address of residence/registered office, 

c. NIP number (in the case of companies), PESEL number (natural persons), 

d. Order number, 

e. Correspondence address Each Customer who registers and/or places an order agrees to receive information related to the course of the transaction and notifications about changes to these Regulations at the email address provided by them.

  1. Other information regarding the operation of the Service, as well as containing commercial information about new products or services of the Service, about promotions of the Service and promoting the products of the Administrator’s partners will be sent only to those Customers who have agreed to it.

§ 6. Complaints

  1. In terms of complaints, a Customer who is a Consumer may exercise the rights granted by the provisions of the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended) and the Act of May 30, 2014 on consumer rights (Journal of Laws 2014 item 827 of June 24, 2014).
  2. The Store is liable to the Customer under the warranty if the item sold (goods) has a physical or legal defect. A physical defect consists in the non-conformity of the item sold (goods) with the contract. In particular, the item sold (goods) is not in accordance with the contract if:

a. it does not have the properties that an item of this type should have due to the purpose specified in the contract or resulting from the circumstances or intended use; 

b. it does not have the properties that the Store assured the Customer of, including by presenting a sample or model; 

c. it is not suitable for the purpose that the Customer informed the Store about when concluding the contract, and the Store did not object to such intended use; 

d. it was delivered to the Customer incomplete. 

3. Complaints regarding ordered goods can be submitted by email to contact@jarmula.studio. To make it easier to file a complaint, a sample complaint form has been placed at the URL RETURN FORM. Using this form is optional. 

4. When filing a complaint, please provide the following data: Customer’s name and surname, address, data allowing for identification of the sale (e.g. login, order number, transaction date), subject and reason for the complaint, contact details. 

5. When specifying the method of fulfilling the Store’s obligations in the scope of the submitted complaint regarding the occurrence of physical or legal defects of the item, a Customer who is a consumer has the right to make a statement about reducing the price or withdrawing from the contract, unless the Store immediately and without excessive inconvenience to the Customer replaces the defective item with one free from defects or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the seller (Store) or the Store has failed to fulfill the obligation to replace the item with one free from defects or remove the defect. 

6. If the Customer is a Consumer, they may, instead of the removal of the defect proposed by the Store, demand the replacement of the item with one free from defects or, instead of replacing the item, demand the removal of the defect, unless bringing the item into compliance with the contract in the manner chosen by the Customer is impossible or would require excessive costs in comparison with the method proposed by the Store. When assessing the excessiveness of costs, the value of the item free from defects, the type and significance of the defect found are taken into account, and the inconvenience that the Customer would be exposed to in another way of satisfying the claim is also taken into account. 

7. The reduced price should remain in such proportion to the price resulting from the contract as the value of the item with the defect is to the value of the item without the defect. 

8. The Customer may not withdraw from the contract if the defect is insignificant.

9. Complaints submitted by the Customer will be considered within 14 days from the date of their submission. The lack of a statement within this period shall be considered as recognition of the claims submitted by the Customer.

10. The Customer will be notified about the settlement of the submitted complaint in the same way in which the complaint was sent, unless the Customer reserves another form of contact. The settlement of the complaint will be additionally sent electronically to the e-mail address provided by the Customer.

11. In the event of a positive settlement of the complaint, the Store shall send the Customer a Product free from defects or with the defect removed within a reasonable time. If the repair or exchange for a new product is not possible for the reasons specified in paragraphs 5 and 6, the Store shall, in accordance with the Customer’s alternative request, reduce the price or refund the equivalent of the product’s price, increased by the shipping costs.

12.The right to warranty is excluded in relation to Customers making purchases as Entrepreneurs.

§ 7. Withdrawal from the contract

  1. In accordance with the Act of May 30, 2014 on consumer rights (Journal of Laws 2014 item 827), a Customer who is a consumer has the right to withdraw from the concluded contract in writing without giving a reason within fourteen days from the date of delivery of the item, i.e. from the moment when the Customer came into possession of the item, or in which a third party other than the carrier indicated by the Customer came into possession of the item. To meet the fourteen-day deadline referred to in paragraph 1, it is sufficient to send a statement of withdrawal before its expiry. 
  2. In accordance with Article 38 of the Consumer Rights Act, the right to withdraw from a distance contract, in accordance with the Act, does not apply to a consumer in cases of:

a. for the provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the provision of the service that after the fulfilment of the service by the entrepreneur he will lose the right to withdraw from the contract; 

b. in which the price or remuneration depends on fluctuations in the financial market beyond the entrepreneur’s control and which may occur before the expiry of the withdrawal period; 

c. in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or intended to meet his individualized needs; 

d. in which the subject of the service is an item that is perishable or has a short shelf life; 

e. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health or hygiene reasons, if the package has been opened after delivery; 

f. in which the subject of the service is items which, after delivery, due to their nature, become inseparably connected with other items; 

g. in which the subject of the service is alcoholic beverages, the price of which was agreed upon when the sales contract was concluded, and which can only be delivered after 30 days and whose value depends on fluctuations in the market beyond the entrepreneur’s control; 

h. in which the consumer explicitly requested the entrepreneur to visit him in order to carry out urgent repairs or maintenance; if the entrepreneur provides additional services other than those requested by the consumer or supplies items other than spare parts necessary to carry out repairs or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or items; 

i. in which the subject of the service is audio or visual recordings or computer programs delivered in a sealed package, if the package has been opened after delivery; for the delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement; 

j. concluded by public auction; k. for the supply of digital content that is not stored on a physical medium, if the performance of the service has begun with the express consent of the consumer before the expiry of the withdrawal period and after the consumer has been informed by the entrepreneur of the loss of the right to withdraw from the contract.

k. for the supply of digital content that is not stored on a physical medium, if the performance of the service has begun with the express consent of the consumer before the expiry of the withdrawal period and after the consumer has been informed by the entrepreneur of the loss of the right to withdraw from the contract. 3. In the event of withdrawal from the contract, the Customer is obliged to return the goods to the address: JRML Spolka z Ograniczona Odpowiedzialnością, ul. Stalowa 28/23 03-426 Warsaw or hand it over to a person authorised by the Shop to receive it immediately, but no later than 14 days from the date on which the contract was withdrawn, unless the Shop has offered to collect the item itself. The returned goods should be packed in a way that prevents them from being damaged in transit.

  1. In the event that the Customer exercises the right referred to in paragraph 1, the direct costs of returning the goods shall be borne by the Customer.
  2. In the event of withdrawal from this contract, the Customer shall be reimbursed for all payments received from him, including those covering the cost of delivery of the goods (with the exception of additional costs resulting from the Customer’s choice of a method of delivery other than the cheapest standard method of delivery offered by the Shop), immediately, and in any case no later than 14 days from the date on which the Shop was informed of the Customer’s decision to exercise the right of withdrawal from the contract with the Shop.
  3. The Shop shall make the refund using the same method of payment as the one used by the Customer, unless the Customer has expressly agreed to a different method of refund which does not involve any costs for the Customer.
  4. The Shop may withhold the refund until it receives the returned Goods (items) or until proof of the return of the goods in connection with the withdrawal is provided, whichever occurs first.
  5. If a Customer who is a consumer chooses a method of delivery of the goods other than the cheapest standard method of delivery offered by the entrepreneur (this applies to the method of initial delivery to the Customer), the entrepreneur is not obliged to reimburse the Customer for any additional costs incurred by the Customer.
  6. The consumer is liable for any diminished value of the item resulting from its use in a manner other than that necessary to ascertain the nature, characteristics and functioning of the item.

§ 8. Final provisions and description of possibilities of using out-of-court methods of handling complaints and pursuing claims

  1. The provisions of these Regulations are not intended to exclude or limit any rights of the Customer who is also a Consumer, which are due to him by virtue of generally binding legal provisions. In the event of any inconsistency between the provisions of these Regulations and the above provisions, the latter shall prevail.
  2. In matters not regulated by these Regulations, the provisions of Polish law shall apply, in particular the Act of 30 May 2014 on consumer rights (Journal of Laws 2014 item 827 of 24 June 2014) and the Act of 23 April 1964 – Civil Code (Journal of Laws 1964 No. 16 item 93 as amended).
  3. Information on the possibilities for a Customer who is a consumer to use out-of-court methods of handling complaints and pursuing claims, as well as the rules of access to these procedures, is available at the headquarters and on the websites of district (municipal) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection and at the following websites of the Office of Competition and Consumer Protection: 

♣ http://www.uokik.gov.pl/spory_konsumenckie.php; ♣ http://www.uokik.gov.pl/sprawy_indywidualne.php; ♣ http://www.uokik.gov.pl/wazne_adresy.php; A customer who is a consumer has, among others, the following possibilities of using out-of-court methods of handling complaints and pursuing claims: 

♣ Permanent consumer arbitration court operating at the Trade Inspection – possibility to apply for a settlement of a dispute arising from the concluded Sales Agreement; 

♣ provincial inspector of the Trade Inspection – possibility to apply for the initiation of mediation proceedings in the case of an amicable settlement until the end of the dispute between the Customer and the shop; 

♣ district (municipal) consumer ombudsman or social organisation whose statutory tasks include consumer protection (e.g. Consumer Federation, Polish Consumers’ Association). Advice is provided by the Consumer Federation on the free consumer helpline 800 007 707 and by the Polish Consumers’ Association at the email address porady@dlakonsumentow.pl

♣ Online Disputes Resolution (ODR) platform available at: http://ec.europa.eu/consumers/odr/

A. INFORMATION ON THE USE OF THE RIGHT OF WITHDRAWAL FROM THE CONTRACT

– NOTICE OF WITHDRAWAL FROM THE CONTRACT

Right of withdrawal from the contract

  1. You have the right to withdraw from this contract within 14 days without giving any reason.
  2. The withdrawal period expires after 14 days from the day on which you came into possession of the goods or on which a third party other than the carrier and indicated by you came into possession of the goods.
  3. To exercise the right of withdrawal from the contract, you must inform the person responsible for performing the withdrawal from the contract: JRML Limited Liability Company ul. Stalowa 28/23 03-426 Warsaw of your decision to withdraw from this contract by means of an unequivocal statement. (Please note that the statement may be sent by electronic mail).
  4. You may use the model withdrawal form, but it is not mandatory. You may also fill in and submit the withdrawal form or any other unequivocal statement electronically on our website [please insert website address]. If you use this option, we will send you an acknowledgement of receipt of the withdrawal notice on a durable medium (e.g. by email) without delay.
  5. To meet the withdrawal deadline, it is sufficient for you to send the information regarding the exercise of your right of withdrawal before the withdrawal period has expired.
  6. Effects of withdrawal from the contract In the event of withdrawal from this contract, we shall reimburse you for all payments received from you, including the costs of delivery (with the exception of additional costs resulting from the method of delivery chosen by you other than the cheapest standard method of delivery offered by us), without delay and in any event not later than 14 days from the date on which we were informed of your decision to exercise the right of withdrawal from this contract. We will carry out the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such refund. We may withhold the refund until we have received the goods back or until you have supplied evidence of having sent the goods back, whichever is the earliest. Please return or hand over the goods to us immediately, and in any case no later than 14 days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired.
  7. You will have to bear the direct cost of returning the goods.
  8. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

. WITHDRAWAL FORM

Please note that this form should be completed and returned only if you wish to withdraw from the contract. Use of the form is optional.

FORM

https://jarmula.studio/wp-content/themes/supro-child/pdf/JARMULA_karta%20zwrotu_online_ENG.pdf

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